Shipping policy

Shipping Policy

Last update: January 2026

Thank you for shopping with Rowande. Below are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

All orders are processed within [1-3 business days] (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We appreciate your patience.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow 24-48 hours for tracking information to update.

Customs, Duties & Taxes

Rowande is not responsible for customs duties, taxes, or additional fees applied to international orders. These charges are the responsibility of the customer.

Delays & Lost Packages 

We are not responsible for shipping delays caused by the carrier.

If your package is lost or significantly delayed, please contact us at [support@rowande.com], and we will do our best to assist you.

Incorrect Shipping Information

Please ensure that your shipping address is entered correctly.

We are not responsible for orders shipped to for orders shipped to incorrectly provided addresses.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within [24 hours] of delivery with photos of the package and items.

Contact Us

If you have any questions about our shipping policy, please contact us at: [support@rowande.com]

Thanks for your shopping with us.